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welcome to our on-line customer service department
 
In this section you will find answers to some of the most Frequently Asked Questions (FAQ) relating to our service, our products and our industry.
 
Our service philosophy is based on enhancing our relationship with you. We always aim to provide accurate, helpful information that will enable you to make an informed choice about the products and services we offer.
 
We have a highly trained team of Customer Service Representatives and Management who are available to you during business hours. Alternatively, if you don't have the opportunity to speak with us personally, we hope you find this section of our website helpful.
 
If you can’t find the answer to your question, please email us your enquiry and we will get back to you within 1-business day with a response.
 

 
FAQ quick finder
 
 

  
meet our staff
 
our industry experienced management team
 
Michael, Eliza, David, Daniel (left to right)
 
 
  
 
 
 
our dedicated customer service team
 
Lynda, Elise, Lucille (left to right)
 
 
 
 
 
 
 
our warehouse team
 
Iain, Awhina, Rachel, Jo, Jason, Shannon, Chris, Jim, Loris, Abby, Tracey (bottom left, clockwise to centre)
 
 
 
 
 
 

 
FAQ quick finder
- Questions & Answers
 
 
pricing policy
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discount structure
 

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placing an order

payment options

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back orders

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current promotions
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certificates of analysis
product specifications
material safety data sheets
ingredient lists
 
making your own & why?
recipes & advanced formulations
save you money
ingredients
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shelf life
can I sell the products I make?
 

where do I start?

public liability insurance NEW
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