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welcome to our on-line customer service department
In this section you will find answers to some of the most Frequently Asked Questions (FAQ) relating to our service, our products and our industry.
Our service philosophy is based on enhancing our relationship with you. We always aim to provide accurate, helpful information that will enable you to make an informed choice about the products and services we offer.
We have a highly trained team of Customer Service Representatives and Management who are available to you during business hours. Alternatively, if you don't have the opportunity to speak with us personally, we hope you find this section of our website helpful.
If you can’t find the answer to your question, please email us your enquiry and we will get back to you within 1-business day with a response.
FAQ quick finder
meet our staff
our industry experienced management team
Michael, Eliza, David, Daniel (left to right)
our dedicated customer service team
Lynda, Elise, Lucille (left to right)
our warehouse team
Iain, Awhina, Rachel, Jo, Jason, Shannon, Chris, Jim, Loris, Abby, Tracey (bottom left, clockwise to centre)
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FAQ quick finder
- Questions & Answers |
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pricing policy
australian dollars
discount structure
minimum order policy
placing an order
payment options
freight charges
delivery time
refund & return policy
back orders security
current promotions instant gift information
discontinued items
certificates of analysis
product specifications
material safety data sheets
ingredient lists
making your own & why?
recipes & advanced formulations
save you money
ingredients
equipment
shelf life
can I sell the products I make?
where do I start?
public liability insurance NEW
business coaching NEW
quality control
standard operating procedure
labeling
exporting
industry bodies
find a practitioner
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